Support & Help

How do I cancel my subscription?

Go to Settings → Subscription → Manage Subscription. From there, you can cancel anytime. You'll retain access until the end of your billing period.

What's included in the free trial?

You get 2 days of full access to all features: unlimited script generation, video analysis, and content briefs. After the trial, choose between $9.99/month or $79.99/year (save $40 annually).

Which AI models do you use?

We use the latest AI models from OpenAI (GPT-4), Google (Gemini), and Anthropic (Claude) to ensure the highest quality outputs.

Can I export my generated content?

Yes! All scripts and briefs can be copied to your clipboard or shared directly from the app.

Do you support team accounts?

Not yet, but team features are coming soon! Contact us at partnerships@tryviral.app to join our waitlist.

App crashes on startup:

• Try force-closing and reopening the app
• Check for app updates in the App Store
• Restart your device

Script generation taking too long:

• Check your internet connection
• Complex requests may take 30-60 seconds
• If it's stuck, try canceling and regenerating

Can't sign in:

• Make sure you're using the correct Google account
• Check that you have an active internet connection
• Try clearing the app cache in your device settings